Support and Warranty Plans

Once your brand new product has reached the end of its warranty and service period there are a number of options available to you for the ongoing maintenance, service and support of your equipment. Support plans are not an extended warranty, when purchasing a new laser tag system you are provided with a warranty for one year which includes a Full support plan for that same period of time. At the end of your initial warranty period, you can choose one of the below options (Note special plans and offers are made from time to time so please ask for more information)

Option (BSP) – Basic Support Plan

Please contact us for our support plan pricing.

Basic Plan –

  • Protected area only available with conditions (please ask)
  • ‘Site Down’ 24/7 support: FREE
  • In office hours technical support: FREE
  • Outside office hours emergency technical support: $150 per hour (**0.5 minimum)
  • Repair Bench Time rate: $60 an hour
  • Parts purchases: 15% discount
  • Software and firmware Upgrades (via remote access): FREE
  • Emergency Site Visit: you will be required to cover flights/accommodation & transport

Office Hours are: Mon – Sat 9am to 5pm

Option (FSP) – Full Support Plan

Please contact us for our support plan pricing.

Full Plan                  

  • Protected Area available with Brand Support
  • ‘Site Down’ 24/7 support: FREE
  • In office hours technical support: FREE
  • Outside office hours emergency technical support: $50 per hour (**0.5 minimum)
  • Repair Bench Time rate: FREE
  • Parts purchases: 30% discount
  • Software and firmware Upgrades (via remote access): FREE
  • Emergency Site Visit: you will be required to cover flights/accommodation & transport
  • Every year a Zone Laser Tag rep will call on your site and do a full inspection of your software & hardware, check all packs are operating correctly and update as required – site visit is free.

 

Brand Support

Your site can use the well-known ‘Megazone’ brand name as part of the ZONE Empire with over 700 sites world-wide, Web site link, 0800 number and combined marketing/advertising.  All of the “Megazone” branded sites pay a monthly amount for pre-determined joint advertising/marketing and services itemised in your support agreement. When using the Brand Support you are also entitled to area protection, this protected area is free for a certain distance from your site the full wording and conditions are in the support agreement.

Please contact us for our brand support pricing.

www.megazone.co.nz

0800 MEGAZONE (0800 634 296)

Currently 9 of our sites are on combined advertising and are on chosen support plans.

Zone Laser Tag is number one in the world and with that we plan to increase the awareness of laser tag as a sport through marketing and the latest technology available within the laser tag industry.

Should you have any further questions please do not hesitate to contact Wayne on (09) 360 1825 or alternatively please feel free to fill out the enquiry form under our Contact Us Tab.

 

 

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